Experience: 3–5 Years

Employment Type: Full-Time

Location: Mumbai

Department: Sales / Customer Experience

About Shakkar

Shakkar is an Indian gifting brand creating thoughtful and beautifully curated gifts for personal celebrations, festivals, weddings, and corporate occasions.

Role Overview

We are looking for an experienced Telecalling Executive to connect with customers and business leads, understand customer requirements, generate sales opportunities, and convert enquiries into orders.

Key Responsibilities

- Make inbound and outbound calls to customers and potential clients.
- Follow up on leads and enquiries through calls and WhatsApp.
- Understand customer requirements, budget, quantity, and occasion.
- Generate leads for corporate, festive, wedding, and personal gifting.
- Convert enquiries into orders and achieve sales targets.
- Maintain customer and lead records in CRM/Excel.




- Coordinate with the sales and operations teams for quotations and orders.
- Build strong customer relationships and ensure a positive experience.

Requirements

- 3–5 years of experience in telecalling,telesales, inside sales, or customer relationship roles.
- Excellent communication and interpersonal skills.
- Solid convincing, negotiation, and follow-up skills.
- Comfortable handling both individual and corporate customers.
- Basic knowledge of Excel, CRM, and WhatsApp Business.
- Target-oriented, confident, and customer-focused.
- Experience in gifting, retail, e-commerce, FMCG, or B2B sales is an added advantage.

Key KPIs

- Lead generation and follow-ups
- Enquiry-to-order conversion
- Sales/revenue generated
- Corporate leads generated
- Achievement of monthly targets

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