Position: Telecaller Department: Sales & Marketing Reports To: Business Manager / Sales Manager Objective: Generate qualified leads, schedule appointments for the sales team, maintain customer relationships, and contribute to the company's sales pipeline through effective communication and follow-up.
Daily
Responsibilities · Make outbound calls to new and existing leads. · Receive incoming customer inquiries and provide basic information about the company's interior design services. · Qualify leads based on budget, location, and project requirements. · Schedule appointments/site visits for the sales team or designers. · Follow up with previous inquiries and pending quotations. · Maintain accurate customer records in the CRM or Excel. · Update daily call reports and lead status. · Coordinate with the sales, design, and operations teams regarding customer appointments. · Respond promptly to WhatsApp messages, emails, and customer queries. · Collect customer feedback after meetings or project completion. · Maintain qualified communication etiquette during every customer interaction.
Weekly
Responsibilities · Achieve the weekly target for outbound calls. · Meet the weekly qualified lead generation target. · Review pending leads and prepare a follow-up action plan. · Coordinate with the marketing team regarding campaign-generated leads. · Verify that all appointments are attended and update their outcomes. · Prepare and submit a weekly lead conversion report. · Identify inactive or lost leads and re-engage them. · Participate in the weekly sales meeting.
· Suggest improvements in call scripts based on customer feedback.
Monthly
Responsibilities · Achieve the monthly lead generation and appointment targets. · Meet the monthly conversion KPI assigned by management. · Prepare a monthly performance report covering: o Total calls made o Leads generated o Appointments fixed o Site visits completed o Sales conversions o Pending follow-ups · Update and clean the customer database. · Analyze common customer objections and recommend improvements. · Support promotional campaigns and seasonal offers. · Coordinate with management to improve customer satisfaction. · Attend product and service knowledge training sessions. · Contribute ideas to improve the telecalling process and customer experience.
Key Performance
Indicators (KPIs) · Number of outbound calls per day · Number of qualified leads generated · Appointments scheduled · Site visits completed · Lead-to-sale conversion rate · Customer follow-up completion rate · Customer satisfaction score · CRM/data accuracy · Monthly revenue generated from converted leads Required Skills · Excellent communication skills in Hindi, English, and Odia (preferred). · Confident and persuasive telephone etiquette. · Good listening and objection-handling skills. · Basic knowledge of interior design services and products. · Proficiency in MS Excel, Google Sheets, and CRM software. · Ability to multitask and manage follow-ups efficiently. · Positive attitude and target-oriented mindset. · Strong organizational and time management skills.