Key Responsibilities Handle inbound and outbound customer calls professionally. Contact new and existing leads and explain services, packages, offers, and promotions. Follow up with leads regularly and convert enquiries into appointments and sales .

Understand customer requirements and provide suitable information. Maintain proper call quality, professional communication, and customer etiquette. Update CRM/TeleCRM with call details, lead status, follow-up dates, and appointment information.

Maintain accurate daily call and appointment reports. Follow up on missed calls, RNR, pending leads, and interested customers. Coordinate with branch teams regarding customer appointments and requirements.

Ensure all assigned leads are followed up without delay. Handle customer objections and queries politely and effectively. Avoid unnecessary call disconnections and maintain proper call flow. Meet daily and monthly call, follow-up, appointment, and sales targets .





Maintain customer confidentiality and follow company policies and SOPs. Participate in team meetings, training sessions, and performance reviews. Report any CRM, calling-system, or customer-related issues to the Team Leader immediately.

Required Skills Valuable communication and interpersonal skills. Ability to speak clearly and confidently with customers. Basic computer knowledge. Knowledge of CRM and calling software is an advantage. Good follow-up and convincing skills. Ability to handle customer objections. Target-oriented and disciplined approach. Good teamwork and coordination. Ability to work under pressure and manage multiple leads.

Qualification Minimum: 12th Pass / Diploma / Any Degree Experience: Freshers can apply;

experience 1-5years in tele calling, sales, customer service, or Spa Industry is preferred.

Contact Information: HR Department (phone hidden)

📌 Telecaller (Chennai)
🏢 E-spa International
📍 Chennai