Welfin is now hiring Telecalling Executives for its office located at Salt Lake, Sector -V, Kolkata, West Bengal.

Remuneration: Fixed Salary + Incentives

– Telecalling Executive

Position: Telecalling Executive

Department: Sales / Customer Relationship

Location: Kolkata

Employment Type: Full-Time

Experience: 0–3 Years

Qualification: Minimum Higher Secondary (12th Pass); Graduate preferred

Job Summary

We are looking for an enthusiastic and target-oriented Telecalling Executive to join our team. The candidate will be responsible for making outbound calls to prospective and existing customers, explaining products/services, generating leads, following up with customers, and supporting the sales and business development team.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Introduce and explain the company's products and services clearly and professionally.
- Generate and qualify leads through telecalling.
- Understand customer requirements and provide appropriate information.
- Follow up with prospective customers and convert leads into business opportunities.
- Maintain regular communication with existing customers.
- Handle customer queries and provide appropriate assistance.
- Maintain accurate records of calls, leads, follow-ups, and customer interactions.
- Coordinate with the Sales/Business Development team for further customer follow-up.
- Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
- Prepare regular reports on calling activities, lead status,



and conversions.
- Ensure a skilled and positive customer experience at all times.

Required Skills
- Excellent verbal communication skills in Bengali & Hindi.
- Abilitity to write & read English.
- Good convincing and negotiation skills.
- Ability to build rapport with customers over the phone.
- Strong follow-up and interpersonal skills.
- Target-oriented and self-motivated approach.
- Basic computer knowledge and familiarity with MS Office/CRM software.
- Ability to handle customer objections professionally.
- Good listening and problem-solving skills.

Preferred Candidate Profile
- Candidates with experience in telecalling, telesales, customer service, lead generation, or business development will be preferred.
- Freshers with good communication skills and a positive attitude may also apply.
- Should be confident, energetic, disciplined, and comfortable making a high volume of calls.

Key Performance Indicators (KPIs)
- Number of calls made.
- Qualified leads generated.
- Follow-up effectiveness.
- Lead-to-conversion ratio.
- Sales/revenue generated.
- Achievement of assigned monthly targets.
- Customer satisfaction and quality of communication.

What We Offer
- Competitive salary.
- Performance-based incentives.
- Professional and supportive work environment.
- Opportunities for learning and career growth.

Contact Number: (phone hidden) Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits

- Paid sick time
- Paid time off

Work Location: In person

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