Job Summary

SAP VIM Manager1,2 TechOps (Application Management) Consultant

We are looking for an SAP VIM Manager to join the EY GDS Team. As part of our EY GDS - TechOps team, you will be responsible for providing functional support for SAP VIM across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

Your Key Responsibilities

- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP VIM solutions and designs.
- Lead and contribute to the design and configuration of SAP VIM solutions, aligned with client requirements and industry best practices.
- Collaborate with cross-functional teams to gather business needs and translate them into effective SAP VIM solutions.
- Configure SAP VIM settings, workflows, document types, data capture, and integration with SAP and non-SAP systems.




- Customize SAP VIM functionalities to meet specific business processes and requirements.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP VIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client

Skills and attributes for success

- Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 7-10 years of experience required in one or more areas within SAP VIM, preferably with global clients.
- Responsible for providing support for SAP VIM module incidents, ensuring minimal disruption to operations.
- Support incident resolution by analyzing incidents raised by users and providing solutions.
- Working closely with customers and teams to ensure issues and requests are followed up and addressed timely.
- Handle change requests with a clear understanding of recent business requirements.




- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onsite model.
- Defect resolution and defect analysis related to VIM.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you'll also have

- Strong understanding of accounts payable processes, invoice management, and document capture.
- Proficiency in SAP VIM configuration, including workflow design, data extraction, OCR integration, and integration with SAP ECC or S/4HANA.
- Experience with SAP VIM integration with OpenText Extended ECM or other document management systems.
- SAP Certification in SAP VIM

What we look for

- A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
- Opportunities to work with EY Data practices globally with leading businesses across a range of industries

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TechOps-OpenText-MANAGER G (Pune)
🏢 EY
📍 Pune