SAP SD Manager 1,2 TechOps (Application Management) Consultant

As part of our EY GDS - TechOps team, you will be responsible for providing functional support for SAP Order to Cash across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

Responsibilities

- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client

Skills and attributes for success

- Bachelor's degree in related technology field (Computer, Engineering, Science, etc.)



or comparable job experiences.

- 7-10 Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client

- Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of current business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler wherever possible.

- Cross-functional collaboration; offshore/onsite model.
- Defect resolution and defect analysis related to SD.

- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong leadership and collaboration skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you'll also have

- Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales Activities

- Experience in SD integration points with other SAP modules like FI, SD, PP and PM.

- SAP Certification in SAP SD

What we look for

- A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TechOps-OTC-MANAGER G (Pune)
🏢 EY
📍 Pune