Technical Support & Repair Executive – Smart Home & Security

Job Responsibilities:

- Provide technical support to customers, dealers, and installers through phone, WhatsApp and remote support.
- Troubleshoot and repair Smart Locks, IP Cameras, ONVIF devices, NVRs and Video Doorbells.
- Diagnose hardware and software problems and identify defective components.
- Perform PCB/electronic-level troubleshooting and basic component replacement.
- Repair issues related to power supply, wiring, connectors, sensors, locks, cameras and other electronic components.
- Configure and troubleshoot IP Cameras, ONVIF, NVRs, PoE, Wi-Fi and networking.
- Assist with Smart Lock app configuration, fingerprint/PIN setup, Bluetooth/Wi-Fi connectivity and pairing.
- Troubleshoot Video Doorbell issues including connectivity, app pairing, calling, notifications, audio and video.
- Test repaired products before returning them to customers/dealers.
- Guide installers and dealers remotely during installation and troubleshooting.
- Maintain repair records, service tickets, fault reports and spare-parts requirements.
- Escalate complex technical problems to the senior technical team.
- Support product testing and identify recurring technical issues.

Must-Have Technical Skills:




- Strong knowledge of Smart Locks and electronic locking systems.
- Good knowledge of IP Cameras and ONVIF.
- NVR setup, configuration and troubleshooting.
- Video Doorbell installation/configuration and troubleshooting.
- Networking knowledge: IP address, DHCP, LAN, Wi-Fi, router, switch and PoE.
- Hands-on electronic repair and troubleshooting skills.
- Ability to use basic electronic testing tools such as a multimeter and soldering equipment.
- Good understanding of mobile apps and smart-home connectivity.

Candidate Profile

- 2–4 years of relevant technical experience preferred.
- Must have hands-on repair experience, not only customer-support experience.
- Strong troubleshooting and problem-solving ability.
- Good communication and customer-handling skills.
- Able to work independently and learn new products quickly.
- Office-based role — no field/site visits required.

Position: Technical Support & Repair Executive

Department: Technical Support & Service

Experience: 2–4 years preferred

Employment Type: Full-time

Work Location: Office-based

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Technical Support & Repair Executive (Ahmedabad)
🏢 DELTAHOME INTELLIGENT
📍 Ahmedabad