ABOUT THE ROLE We need a Technical Support Executive to troubleshoot customer issues across software, hardware, networks, and applications, and coordinate with engineering teams when needed for US client support.

KEY RESPONSIBILITIES ● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely. ● Log, track, and own support tickets through resolution, escalating complex cases when required. ● Meet SLAs, maintain customer satisfaction, and update support documentation. ● Stay updated on product releases and patches.

REQUIRED QUALIFICATIONS: ● 3 – 5 years of hands-on technical support experience in the IT industry; non-technical, BPO, and non-IT profiles are not eligible. ● Degree, diploma, or certification in IT,



Computer Science, or a related field. ● Strong knowledge of applications, Windows/Linux, basic networking, ticketing, and remote support tools. ● Good English communication and problem-solving skills; SQL, API, or scripting knowledge is a plus. ● Open to rotational/night shifts, weekends, and holidays.

Location: Adani Shantigram, Ahmedabad (In office) Relevant Experience: 3 - 5 years Experience Preferred: From IT industry (Technical Support Background) Time: Night Shift (6:30 PM - 3:30 AM)

📌 Technical Support Executive (Ahmedabad)
🏢 isummation technologies
📍 Ahmedabad