Core Responsibilities

- Complete assigned tasks,

- Learn the growth process (identify and communicate),

- Identify and help solve engagement (job) technical issues, anomalies, non-routine items, and

- Collaborate and communicate with employees and team members in a professional manner.

Essential Functions

- Respond to and resolve help desk requests/tickets within given SLA,

- Provide technical support for both hardware and software issues encountered by users,

- Candidate should have a basic knowledge of Windows desktops and troubleshooting,

- Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level,

- Setting up current workstations and installing, diagnosing, repairing, maintaining, and upgrading OS and all PC hardware and peripherals to ensure optimal workstation performance,

- Inventory management for all IT assets (Laptops, Mouse, Phones etc.), and

- Installation and configuration of software and hardware.

Technical Requirements

- Hands on experience in troubleshooting Windows environment,

- Installation, configuration, management, and performance tuning of Windows environments,

- Must have knowledge of AD, Outlook, MS Office,



Office 365 and basic windows and network troubleshooting,

- Should have experience with working in US Technical Support and Customer Service, and

- Should be great at organizing, prioritizing, and multitasking.

Desired Candidate

- Should have completed bachelors degree. Any technical certifications would be an advantage.

- Should have minimum 2+ years of experience in US tech support and customer service industry

- Previous experience in a Public Accounting firm preferred,

- Creative problem solving and research skills,

- Strong written and verbal communication and interpersonal skills,

- Able to work effectively both as part of a team and independently,

- Should be great at organizing, prioritizing, and multitasking.

- Highly motivated and interested in taking the initiative for personal growth and development,

- Able to handle multiple priorities, tasks and simultaneous projects, and

- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Conditions

- Should be flexible to work in rotational 24/7 shifts,

- Moderate overtime is required throughout the year,

- Heavy sitting for extended periods in front of a computer.

📌 Technical Support Associate (Bengaluru)
🏢 MGO India
📍 Bengaluru