Role & responsibilities For Technical Product Support Engineer Fresher, you can use the following in the Naukri Roles & Responsibilities section:

Roles & Responsibilities

- Provide technical and product support for Microsoft-related products and services.
- Understand and troubleshoot basic computer, Windows, software, hardware, and connectivity issues.
- Handle customer/user queries and provide appropriate technical solutions.
- Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues.
- Identify, analyze, and resolve basic technical problems within defined support procedures.
- Escalate complex or unresolved issues to the appropriate technical team.
- Provide clear and skilled communication to customers/users.
- Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
- Follow standard support processes, SLAs, and quality guidelines.
- Work closely with internal teams to ensure timely resolution of technical issues.
- Continuously learn and develop knowledge of Microsoft products, technical support processes, and troubleshooting techniques.
- Complete the required 1–2 months of training in Mysuru and work from Hyderabad after successful completion of training.

📌 Technical Product Support Engineer (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad