Technical Help Desk (Kurla)

Technical Help Desk (Kurla)

16 Sep
|
Three Ess Computer Services (I
|
Kurla

16 Sep

Three Ess Computer Services (I

Kurla

- Technical Support (L1/L2)

- Respond to customer queries via calls/emails.

- Troubleshoot and resolve technical issues.

- Maintain proper documentation of incidents.

- Ensure customer satisfaction with prompt service.

- Service Desk Operations

- ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)

- Active Directory (User Management, Password Reset, Account Unlock)

- Microsoft Office & O365 Support (Outlook, Excel, Teams)

- Windows OS (7/8/10) & Desktop Troubleshooting

- VPN / Citrix / Exchange Support

- Hardware & Network Troubleshooting (LAN, Printers, Devices)

- Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)

- Antivirus, Patch Management, SCCM basics

- Voice (Excellent Communication Skills) Knowledge of ITIL Processes

Pay: ₹20,000.00 - ₹22,000.00 per month

Perks

- Health insurance

- Provident Fund

Work Location: In person

📌 Technical Help Desk (Kurla)
🏢 Three Ess Computer Services (I
📍 Kurla

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