- Understand hardware and software functionalities of the companys products.
- Prepare documents such as Quick start guide, Installation guide, knowledge base documents.
- Create small videos showing how configuration is done to help users of companys products to configure devices by themselves.
- Create FAQ for issues faced by customer
- Talk to customer to solve technical issues faced by them and update documents accordingly.
- Any other related task such as testing the hardware/ software release and find out if any of the existing documentation/ guides need to be updated.
- Keep record of all the issues faced by customer and identify current documents/ guides that need to be created.
📌 Technical and customer support content developer (Mumbai)
🏢 Niseva Technologies
📍 Mumbai
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