Job Summary

We are looking for an IT Technical Support Engineer to provide L1 technical support to end-users and manage day-to-day IT infrastructure, including hardware, software, and network-related issues. The ideal candidate will have hands-on experience supporting a mixed IT environment (Windows/Linux/macOS) in a manufacturing or small-company setup, and should be comfortable working independently with minimal supervision.

Key Responsibilities

- Provide L1 technical support for Windows, Linux, and macOS environments.
- Manage Active Directory (AD) — user accounts, permissions, and GPO policies.
- Install, configure, and troubleshoot desktops, laptops, MacBooks, printers, and other peripherals.
- Manage Microsoft 365/O365, Office applications, and other business software/tools.
- Troubleshoot and manage Wi-Fi, routers, switches, LAN, and basic network connectivity.
- Support CCTV systems and basic IT security infrastructure.
- Assist with SSL certificate management and renewals.
- Handle user onboarding/offboarding, software installation, access management, and IT asset management.
- Host and maintain websites on IIS/Apache servers.
- Manage data backups and ensure recovery readiness.
- Perform network monitoring to proactively identify and resolve issues.
- Maintain IT documentation,



inventory records, and support ticket logs.
- Escalate complex/unresolved issues to L2/L3 teams as required.

Requirements

Required Skills & Experience

- 2–3 years of hands-on experience in an IT technical support / infrastructure support role.
- Strong working knowledge of Windows, Linux, and macOS troubleshooting.
- Practical experience with Active Directory and Group Policy (GPO).
- Experience with Microsoft 365/O365 administration.
- Basic to intermediate networking knowledge (LAN, Wi-Fi, routers, switches).
- Experience supporting CCTV systems and general IT security setups.
- Familiarity with SSL certificate installation/renewal.
- Exposure to IIS/Apache web hosting.
- Experience with backup management and network monitoring tools.
- Prior experience in a manufacturing unit or small/mid-sized company IT setup preferred.

Desired Attributes

- Strong troubleshooting and problem-solving ability.
- Good communication and customer-service orientation.
- Ability to manage multiple tickets/priorities independently.
- Willingness to be hands-on across hardware, software, and network tasks.

Perks

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📌 Tech Support Engineer (Gujarat)
🏢 Rigel Networks
📍 Gujarat