Department: Technical Support / Implementation

Location: Collector Office (Client Site)

Project: UDD (Urban Development Department)

Job Type: Full-time (In office)

Job Summary

We are looking for a Technical Support Executive to provide on-site technical assistance and implementation support for the UDD Project at the Collector Office. The role involves ensuring smooth functioning of the software system, resolving user issues, and acting as a coordination point between the client office and the development team.

Key Responsibilities

Provide daily on-site technical support for the UDD project at the Collector Office

Troubleshoot and resolve issues related to software applications, system access, and data entry

Assist Collector Office staff and field officers in using the application effectively

Coordinate with the Softmate Systems LLP backend/development team for bug reporting, issue escalation, and fixes

Maintain support logs, including issues reported, actions taken, and resolutions

Ensure timely software updates, configurations, and deployments as instructed

Conduct user training and guidance sessions on system usage and new features





Ensure all activities are carried out as per client expectations, government protocols, and project timelines

Support during reviews, inspections, and important UDD-related meetings if required

Required Skills & Competencies

Strong understanding of computer systems, web-based software, and troubleshooting

Basic knowledge of MS Office, data handling, and internet-based applications

Ability to communicate clearly and professionally with government officials and office staff

Strong problem-solving and service-oriented mindset

Ability to work independently at the client site with discipline and professionalism

Basic understanding of government processes or e-Governance systems (preferred)

Location :- Sindhudurg,Palghar,Raigad,Bhandara,Gondia,Gadchiroli,Washim,Hingoli,Parbhani,Nanded,Beed,Buldhana,Sangli salary 11 to 14k for Tech support executive salary might vary upon technical skills

Candidate must have their own laptop.

Job Type: Full-time

Pay: ₹11,000.00 - ₹14,000.00 per month

Work Location: In person

📌 Tech Support Executive (Ratnagiri)
🏢 Softmate Systems
📍 Ratnagiri