We are looking for an experienced Ocean Freight / Freight Forwarding Operations professional with solid people-management, customer-facing, analytical and digital transformation experience.

The ideal candidate will have hands-on experience managing large operations teams, driving process improvements and automation initiatives, developing Power BI dashboards , and monitoring operational KPIs. Experience with CargoWise and DHL freight operations will be an added advantage.

Required Skills & Experience

- 5+ years of experience in Ocean Freight, Freight Forwarding or Logistics Operations.
- Minimum 3+ years of experience managing teams of 30+ employees .
- Strong customer-facing and stakeholder-management experience .
- Proven track record of delivering automation, digitalization or process-transformation projects .
- Strong analytical skills with the ability to interpret operational data and identify trends and opportunities.
- Strong process improvement and problem-solving mindset .
- Excellent communication, presentation and stakeholder-management skills.
- Ability to manage multiple operational priorities in a fast-paced environment.

Preferred Skills
- Experience with CargoWise or similar freight-forwarding platforms.
- Experience working with DHL freight / logistics operations .
- Exposure to digital transformation, workflow automation or RPA initiatives.
- Knowledge of Ocean Freight KPIs, shipment lifecycle and freight-forwarding processes.
- Experience working with global customers and geographically distributed teams.





Key Responsibilities
- Manage day-to-day Ocean Freight / Freight Forwarding operations , ensuring service quality, operational efficiency and SLA adherence.
- Lead and manage a team of 30+ employees , including performance management, coaching, workload allocation and capability development.
- Act as a key customer-facing point of contact , managing escalations, service reviews and operational performance discussions.
- Drive process improvement, automation and digitalization initiatives across freight operations.
- Identify opportunities to eliminate manual activities, improve productivity and enhance customer experience through technology.
- Analyze operational data and provide actionable insights to management and business stakeholders.
- Track key metrics such as productivity, SLA adherence, shipment performance, turnaround time, quality, customer satisfaction and operational efficiency .
- Conduct root-cause analysis and implement corrective and preventive actions for recurring operational issues.
- Collaborate with internal stakeholders, customers, technology teams and other business functions to deliver operational improvements.
- Ensure adherence to standard operating procedures, compliance requirements and organizational quality standards.
- Prepare regular MIS, KPI and management reports and present insights to senior leadership.
- Support continuous improvement initiatives to improve cost efficiency, quality and overall operational performance.

📌 Team Manager OFR (Chennai)
🏢 DHL Global Forwarding
📍 Chennai