Experience: 2–5 Years in Tele-collection / Collections
Employment Type: Full-time
Job Summary
We are looking for an experienced and result-oriented Team Leader – Tele-collection to manage and guide a team of collection executives. The candidate will be responsible for achieving collection targets, monitoring team performance, improving productivity, and ensuring proper customer communication.
Key Responsibilities
- Manage, supervise, and motivate a team of Tele-collection Executives.
- Monitor daily calling, collection, and recovery performance.
- Ensure achievement of daily, weekly, and monthly collection targets.
- Allocate customer accounts and follow up on pending payments.
- Track team productivity, connect ratio, PTP (Promise to Pay), and PTP conversion.
- Review individual team member performance and provide regular feedback/coaching.
- Handle escalated customer cases and support executives in difficult conversations.
- Ensure calls are conducted professionally and according to company policies.
- Prepare and share daily/weekly performance reports with management.
- Identify performance gaps and implement corrective action plans.
- Conduct regular team huddles, training, and performance reviews.
- Coordinate with other departments to resolve customer/account-related issues.
- Maintain discipline, attendance, and productivity within the team.
Candidate Requirements
- 2–5 years of experience in Tele-collection / Collection / Recovery.
- At least 1 year of experience in a Team Leader / Supervisor role preferred.
- Good communication and negotiation skills.
- Strong team-handling and leadership abilities.
- Target-oriented and comfortable working in a performance-driven setting.
- Basic knowledge of MS Excel and collection MIS.
- Ability to handle pressure and meet deadlines.
- Hindi communication is required; basic English is preferred.
Key Skills Team Handling | Tele-collection | Recovery | Customer Handling | Negotiation | PTP Management | MIS Reporting | Target Achievement | Coaching & Training | Performance Monitoring
What We Offer
- Competitive salary
- Performance incentives
- Career growth opportunities
- Supportive work environment
- Training and development
Pay: ₹25,000.00 - ₹40,000.00 per month
Work Location: In person
📌 Team Leader – Tele-collection (Udaipur)
🏢 We Credit
📍 Udaipur
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