We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment
Eligibility Criteria:
- Strong performance history as TL in BPO company.
Key Responsibilities:
- Team Supervision
- Performance Management
- Training & Development
- Reporting & Analysis
- Customer Experience
- Conflict Resolution
- Engagement & Motivation
- Process Adherence
Qualifications
- Proven experience in management and leadership roles within a customer service environment
- Strong supervisory skills with a focus on performance management
- Excellent communication skills in English
- Ability to analyze customer service metrics and implement improvements
- Multilingual capabilities are highly desirable
- Demonstrated ability to motivate and develop team members effectively
Job Types: Full time, Permanent Pay: Up to ₹45,000.00 per month
Experience
- Team Lead: 2 years (Required)
- BPO Company: 2 years (Required)
Work Location: In person
📌 Team Leader - BPO (Bodakdev)
🏢 IBT Global Service
📍 Bodakdev
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