: Team Leader – BPO (Night Shift)

Company: Teleperformance

Designation: Team Leader

Shift: Complete Night Shift

Industry: BPO

Salary upto - 7.5 LPA

Location: Ghansoli, Navi Mumbai

Key Responsibilities

- Handle and manage a team of Customer service Agent. - Drive performance on key KPIs: Quality, Productivity. - Control attrition through engagement and timely interventions. - Monitor and manage shrinkage (attendance, adherence, leaves). - Provide real-time support, coaching, and call monitoring. - Handle customer and process escalations effectively. - Ensure strict adherence to SOPs, client guidelines, and company policies. - Prepare and share daily/weekly performance reports. - Coordinate with Quality, Training, and Operations teams.





Skills Required

- Strong team handling and leadership skills. - Good understanding of BPO metrics (Attrition, Shrinkage). - Excellent communication and problem-solving skills. - Ability to work in a rapid-paced night shift environment.

Qualification & Experience

- Graduate in any discipline. - 1–3 years of experience as a Team Leader/Senior Associate in BPO. - Prior experience handling international clients preferred.

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HR MAMTA

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai