TEAM LEAD – FIELD NETWORK SUPPORT

Location: Chennai

Experience: 5–8 Years

Employment Type: Full time

Team Handling Experience: Mandatory

Job Summary

Layots Technologies is looking for an experienced Team Lead – Field Network Support to lead our field network support team and manage network deployment, troubleshooting, maintenance, and customer support activities.

The ideal candidate should have strong networking knowledge, hands-on experience in field support, proven team-handling capability, and excellent client communication skills.

Key Responsibilities

Team Leadership & Management

- Lead and manage a team of Field Network Support Engineers.
- Allocate engineers to customer sites based on business and support requirements.
- Monitor team productivity, performance, attendance, and SLA adherence.
- Provide technical guidance and mentoring to team members.
- Conduct regular team reviews and ensure timely completion of assigned activities.
- Handle technical and operational escalations from field engineers.

Network & Technical Support

- Troubleshoot and resolve network connectivity and infrastructure issues.
- Configure and troubleshoot routers, switches, firewalls, access points, and wireless networks.
- Handle LAN/WAN, VLAN, TCP/IP, DHCP, DNS, VPN, routing, and switching issues.
- Manage network installation, configuration, deployment, and maintenance activities.
- Provide L2/L3 technical support for complex network issues.
- Perform preventive maintenance and network health checks.
- Ensure proper documentation of network configurations, incidents, and resolutions.

Client & Field Support

- Coordinate with customers for installation, troubleshooting, maintenance, and support activities.
- Act as the technical escalation point for customer issues.




- Ensure engineers attend customer sites within agreed SLA timelines.
- Manage multiple field activities and prioritize critical incidents.
- Coordinate with vendors and OEM support teams whenever required.
- Prepare and review service reports and technical documentation.

SLA & Service Management

- Ensure adherence to customer SLA and resolution timelines.
- Monitor open incidents and follow up until closure.
- Escalate critical issues to management with appropriate updates.
- Identify recurring network problems and recommend corrective actions.
- Maintain a high level of customer satisfaction and service quality.

Required Skills
- 5–8 years of experience in Network Support / Network Infrastructure.
- Team handling experience is mandatory.
- Strong hands-on experience in field network support.
- Good knowledge of Routing & Switching.
- Experience with Cisco / Aruba / Fortinet / Sophos or similar technologies.
- Strong understanding of LAN/WAN, VLAN, TCP/IP, DHCP, DNS, and VPN.
- Knowledge of firewall and wireless network troubleshooting.
- Experience in network installation, configuration, and maintenance.
- Good troubleshooting and problem-solving skills.
- Strong customer handling and communication skills.
- Ability to manage multiple field engineers and customer locations.
- Willingness to travel to client locations as required.

Preferred Certifications
- CCNA
- Fortinet certification
- Aruba certification
- Other relevant networking certifications

Candidate Profile We are looking for a technically strong and responsible professional who can lead a field support team, independently handle technical escalations, manage customer expectations, and ensure SLA-driven service delivery.

Interested candidates can share their updated CV at:

[email protected]

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Team Lead - Field Network Support (Chennai)
🏢 Layots Technologies
📍 Chennai