We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy. - Understand customer issues and provide accurate and timely resolutions. - Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS). - Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 5 years of AM and customer service experience (chat support preferred). - Robust written communication skills in English. - Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support. - Exposure to healthcare, insurance, or managed care processes. - Familiarity with CRM tools or chat platforms. - Excellent typing speed and accuracy.
📌 Team Lead BPO (Hyderabad)
🏢 Artech Infosystem Private
📍 Hyderabad
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