- Lead and mentor EUC engineers, desktop support analysts, and technical specialists. - Involve in shift management and resource management. - Support recruitment, onboarding, coaching, and performance development activities. - Act as the escalation point for critical EUC incidents. - Drive root cause analysis (RCA) and preventive actions. - Identify automation opportunities and operational efficiencies. - Good knowledge of ITIL and preferably ITIL certified. - Ready to work in 24*7 environment. - 6-8 Years of experience in Remote EUC. - Knowledge of Nexthink and good knowledge in Intune. - Aware of vulnerability management. - Good knowledge of ITIL. - Experience in Remote EUC. - Knowledge of Nexthink. - Valuable knowledge in Intune. - ITIL certification. - Aware of vulnerability management.
📌 TCS IS HIRING FOR EUC Tower lead (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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