Role Overview We are looking for a skilled Systems Engineer (IT Helpdesk Engineer) to provide technical support, troubleshoot IT issues, and ensure smooth day-to-day IT operations for end users.
Required Skills & Qualifications
- 25 years of experience in IT Support / Service Desk roles
- Strong English communication and customer service skills
- Willingness to work in rotational shifts
- Hands-on experience in remote end-user support
- Strong hands-on knowledge of Windows OS (required)
- Basic knowledge of Microsoft 365 / Office 365
- Experience with Active Directory, Group Policy, and Microsoft 365 administration
- Working knowledge of networking fundamentals:
TCP/IP, DNS, DHCP, and VPN
- Valuable knowledge of ITIL v4 and ITIL framework
- Experience using Helpdesk / Service Desk tools such as ManageEngine or similar ticketing systems
- Basic scripting knowledge in PowerShell or Bash is a plus
- Good understanding of hardware troubleshooting, including desktops, laptops, and printers
- Ability to prioritize and manage multiple tickets/incidents simultaneously
Preferred / Nice-to-Have
- ITIL Foundation certification
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Modern Desktop Administrator / MD-102
📌 Systems Engineer (IT Helpdesk Engineer) (Ahmedabad)
🏢 People Tree
📍 Ahmedabad
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