No. of Positions: 2

Job Location: DGMA Reception, Mumbai

Employment Type: Full-time

About ARI Simulation:

Applied Research International (ARI) Simulation Pvt. Ltd. is a leading provider of advanced simulation and training solutions for the maritime, defence, and other specialized industries. ARI develops and delivers high-fidelity simulators and digital training solutions that support skill development, operational readiness, and safe and effective decision-making.

As part of Zen Technologies Limited, ARI continues to expand its capabilities in simulation, technology, and specialized training solutions.

Job Summary:

We are looking for a Seafarer Facilitation Support Executive to be deployed at the DGMA Reception, Mumbai. The role involves assisting and guiding seafarers visiting the DGMA office, facilitating grievance submissions, coordinating with concerned DGMA officials, and ensuring a smooth and professional visitor experience.

Key Responsibilities:

- Facilitate and assist seafarers visiting DGMA by understanding the purpose of their visit and guiding them appropriately.
- Explain the grievance submission process and support seafarers in submitting grievances through the prescribed system.
- Coordinate with concerned DGMA officers/departments when a seafarer is called for a meeting, clarification, or resolution of an issue.
- Guide seafarers to the appropriate section,



official, or department for DGMA services and other matters.
- Maintain basic records of seafarers assisted and grievances facilitated, as required.
- Ensure courteous, professional, and timely assistance to all seafarers visiting the DGMA office.
- Maintain a professional and service-oriented approach while handling visitors and coordinating with officials.

Candidate Profile:

- Graduate in any discipline from a recognized university.
- 1 to 3 years of experience in customer service, front office, helpdesk, facilitation, administration, government/public-facing services, or a similar role.
- Positive communication skills in English and Hindi; knowledge of Marathi will be an advantage.
- Pleasant personality with strong interpersonal and coordination skills.
- Ability to understand visitor requirements and provide appropriate guidance.
- Basic computer knowledge and familiarity with online systems, MS Office, and data entry.
- Good documentation and record-keeping skills.
- Ability to work professionally in a government-office environment.
- Candidates with experience in maritime, shipping, seafarer services, DGMA/DG Shipping, or government facilitation centres will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Support Executive - Front Desk (Seafarer Facilitation) (Mumbai)
🏢 Applied Research International Private
📍 Mumbai