Technical Support Associate is responsible for monitoring support queues and providing technical assistance to customers by diagnosing, troubleshooting, and resolving software-related issues. This role requires strong problem-solving skills, technical knowledge, and effective communication.

Technical Skills and competencies requirements for Spaceman Support Personnel :

SQL Server Database Administration:

- Ability to create, restore, and manage SQL Server databases.
- Proficient in performing SQL queries and troubleshooting database connection, transaction, and performance issues.

Oracle Database Administration:

- Experience in working with Oracle databases, including creating, restoring, and managing databases.
- Capable of performing database queries and troubleshooting connection issues.

Windows Services Management:

- Ability to create and delete Windows Services.
- Understanding of how Windows Services interact with user profiles compared to standard user profiles.

Windows Administration:

- Skilled in installing and configuring Windows 10, Windows 11, and Windows Server 2022.
- Advanced knowledge of the Windows registry and Event Viewer.
- Experience monitoring and troubleshooting application resources such as memory usage,



GDI objects, and print spooler issues.

Windows MSI Installers

- Positive understanding of MSI installation processes.
- Ability to troubleshoot installation issues related to MSI packages.

Internet Information Services (IIS)

- Capable of installing and configuring IIS.
- Experience troubleshooting IIS connection and configuration issues, particularly as they relate to my.spaceman Automation Server and Planogram Viewer Server.

Citrix:

- Understanding of Citrix environments.
- Ability to assist clients with Spaceman application support within Citrix.

Microsoft Office 365:

- Strong understanding of Excel Desktop, including the use of Macros.
- Familiarity with the Access Database Engine 64-bit and related objects.

Communication and Language Skills:

- Excellent English language skills, both written and verbal.
- Strong client communication skills, with the ability to interact professionally and effectively with clients on a regular basis.

Additional Information

Our Benefits

- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

📌 Support Engineer (Chennai)
🏢 NIELSENIQ INDIA
📍 Chennai