Coordinate and track customer support tickets to ensure timely resolution. Assist in managing internal machine servicing and maintenance schedules. Maintain inventory records of spare parts, tools, and service-related materials. Prepare and update service reports, documentation, and operational records. Coordinate with field engineers for service visits, installations, and issue resolution. Communicate with customers regarding service requests, updates, and follow-ups. Provide administrative support to the Customer Support team. Manage and organize data using MS Excel, Word, and other MS Office applications. Ensure accurate record-keeping and timely reporting of service activities. Support process improvements and daily operational activities.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Support Coordinator (Jui Khurd)
🏢 IDMAA
📍 Jui Khurd
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