Location: Pedder Road, Mumbai | Type: Full-time /n Pay: Rs. 25,000 to Rs. 30,000 per month, can negotiate based on past experience /n Date of Joining: Immediate /n Company: Karan Gupta Consulting (KGC) /n About KGC /n Karan Gupta Consulting (KGC) is a leading education and career consulting firm helping students and families with career planning, university selection, profile building, applications, essays, testing, scholarships, and visas. /n We are looking for a Student Success Manager to become a trusted point of contact for our enrolled students and their families. /n The Role /n The Student Success Manager will ensure that every student feels heard, supported, informed, and confident throughout their KGC journey. /n You will conduct regular meetings with students and parents to understand their progress, satisfaction, concerns, changing goals, and expectations, and coordinate internally to ensure the right action is taken. /n Key Responsibilities /n Student & Parent Management /n /n

- Conduct regular student and parent meetings.

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- Build strong, trusting relationships with students and families.

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- Understand student goals, concerns, challenges, and changing priorities.

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- Ensure students and parents feel comfortable raising issues or concerns.

/n /n Progress & Satisfaction /n /n

- Track student progress against their academic and profile-building plans.

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- Identify students who are falling behind, disengaged, or need additional support.

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- Regularly assess student and parent satisfaction.

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- Proactively identify concerns before they become larger problems.

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- Collect and communicate actionable feedback to the internal team.

/n /n Issue Resolution /n /n

- Act as the first point of contact for student and parent concerns.

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- Listen objectively and empathetically and take ownership of issues.

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- Coordinate with counsellors, editors, mentors, and other KGC teams to resolve concerns.

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- Follow up to ensure issues have actually been resolved.

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- Escalate sensitive matters when required.

/n /n Internal Coordination /n /n

- Maintain clear communication across KGC teams.

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- Ensure important student updates and decisions are documented.

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- Track action points and follow-ups.

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- Provide management with visibility on student progress, satisfaction, and potential risks.

/n /n What We Are Looking For /n The most important requirement is exceptional people and communication skills. /n The ideal candidate is: /n /n

- Extremely warm, approachable, and people-friendly

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- Highly empathetic and emotionally intelligent

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- An exceptional listener and communicator

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- Comfortable speaking with both young adults and parents

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- Patient, calm, and mature

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- Proactive and solution-oriented

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- Highly organised with excellent follow-through

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- Comfortable handling difficult or sensitive conversations

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- Able to build trust quickly

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- Comfortable managing multiple students and families

/n /n This is not a back-office coordination role. We need someone who can listen deeply, understand student and parent needs, communicate thoughtfully, and take ownership of finding a solution. /n Qualifications & Experience /n /n

- Bachelor's degree or equivalent

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- Prior experience in student counselling, education, customer success, client servicing, relationship management, hospitality, or another people-facing role preferred, freshers are encouraged to apply

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- Experience working with students and/or parents is an advantage

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- Excellent spoken and written English

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- Solid organisational and follow-up skills

/n /n Personality, empathy, communication, and relationship-building ability will matter more than academic qualifications. /n What Success Looks Like /n A successful Student Success Manager will ensure that: /n /n

- Students know what they need to do and feel supported.

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- Parents feel informed and confident.

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- Concerns are identified and addressed early.

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- Internal teams understand changing student needs.

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- Students and families consistently feel that KGC genuinely understands and cares about their journey.

/n /n Ideal Candidate /n A warm, emotionally intelligent, exceptionally articulate people-person who makes every student and parent feel heard, supported, and confident that someone is taking ownership of their journey.

📌 Student Success Manager (Mumbai)
🏢 Karan Gupta Consulting
📍 Mumbai