Student Retention Executive

Company: SLBS Marklance

Location: Vyttila, Kochi, Kerala

Department: Student Support / Operations

Employment Type: Full-Time

Job Overview

SLBS Marklance is looking for a proactive and student-focused Retention Executive to ensure enrolled students remain engaged, motivated and committed throughout their course journey.

The role involves regular communication with students, understanding their concerns, resolving issues, monitoring attendance and engagement, and taking timely action to reduce dropouts and improve student retention.

Key Responsibilities

- Maintain regular communication with enrolled students through calls, WhatsApp and in-person interactions.
- Build strong relationships with students and understand their concerns, expectations and challenges.
- Monitor student attendance, participation and engagement.
- Identify students who are at risk of dropping out or discontinuing their course.
- Follow up with inactive or irregular students and encourage them to continue their course.
- Handle student queries, concerns and complaints professionally.
- Coordinate with faculty, academic and operations teams to resolve student issues.
- Conduct regular student follow-ups and feedback calls.
- Maintain accurate records of student interactions, concerns and resolutions.




- Take proactive measures to improve student satisfaction and course completion.
- Track retention, dropout and re-engagement metrics.
- Escalate serious student concerns to the concerned department or management.
- Support students in staying motivated and completing their enrolled programs.
- Prepare daily/weekly retention and follow-up reports.

Requirements

- Bachelor's degree in any discipline.
- 2–5 years of experience in Student Relationship Management, Customer Retention, Customer Support, Telecalling, Education/EdTech or similar roles.
- Excellent communication and interpersonal skills.
- Robust convincing and problem-solving abilities.
- Patient, empathetic and student-friendly approach.
- Good follow-up and relationship-management skills.
- Comfortable handling calls and WhatsApp communication.
- Basic computer and MS Office skills.
- Ability to work with targets and retention KPIs.

Preferred Candidates Candidates with experience in EdTech, educational institutions, student counselling, customer retention, customer success or relationship management will be preferred.

Location: SLBS Vyttila, Kochi

Experience: 2–5 Years

Employment Type: Full-Time

Interested candidates can share their updated CV: 90480 16440

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Student Retention Executive (Vyttila)
🏢 Slbs Marklance
📍 Vyttila