Key Responsibilities

- Client Liaison: Act as the primary point of contact for enrolled students and their families, delivering expert, responsive, and knowledgeable support.

- Communication Management: Efficiently manage all inbound and outbound communications across multiple channels (phone, email, WhatsApp, CRM) to ensure prompt resolutions.

- Advising Profiling: Provide strategic career guidance and optimize student profiles to maximize university admission success rates.

- Application Visa Processing: Facilitate comprehensive document preparation for university admissions and visa applications.

- Deadline Management: Proactively coordinate the collection of academic, financial, and visa documentation to ensure strict adherence to all deadlines.

- Status Tracking: Maintain transparent, continuous communication regarding university offer letters, fee payment schedules, and visa processing milestones.

- Internal Coordination: Serve as the strategic bridge between clients and internal processing/visa teams, escalating complex technical queries while retaining full ownership of the client relationship.

- Client Support: Address client concerns and pre-departure inquiries with high emotional intelligence, professionalism, and patience.

- Data Administration:



Maintain meticulous, accurate records of client interactions, document statuses, and milestones within the CRM/ATS system.

- Business Growth: Contribute to organizational growth by actively driving lead generation, supporting sales additions, and securing client referrals.

- Quality Assurance: Uphold the highest standards of service to ensure end-to-end customer satisfaction.

Qualifications Skills

- Education: Bachelors Degree in any discipline.

- Experience: 12 years of relevant experience

- Core Traits: Exceptional attention to detail, a robust sense of accountability, and strict adherence to data confidentiality when handling sensitive information.

- Technical Proficiency: Intermediate computer skills, including familiarity with AI tools and CRM systems.

- Language Skills: Multilingual proficiency to effectively communicate with a diverse client base.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Student Relationship Executive (Thiruvananthapuram)
🏢 Afresh Study Abroad
📍 Thiruvananthapuram