Key Responsibilities

- Connect with students to validate and update training participation records.
- Ask relevant questions to help students recall and share details about training sessions attended.
- Maintain accurate records of student interactions, feedback, attendance, and progress.
- Escalate and report any abnormal findings, concerns, or risk indicators to the supervisor promptly.
- Optimize outreach efforts by maintaining the minimum necessary number of call attempts while ensuring effective engagement.
- Handle student queries and provide timely support through phone interactions.
- Encourage student participation and awareness regarding:

- Project initiatives

- Mahindra Finance programs

- Kit distribution
- Income Tax Return (ITR) filing support and related services

- Build rapport with students and community members to understand program impact and learning outcomes.
- Prepare and maintain reports, documentation, and student databases in a timely manner.

Requirements

Required Skills & Qualifications

- Proficiency in basic computer applications,



particularly MS Excel.
- Strong verbal and written communication skills.
- Fluency in Kannada is mandatory.
- Excellent interpersonal and relationship-building skills.
- Ability to engage with communities and discuss learning outcomes from program interventions.
- Confidence in public interactions and stakeholder engagement.
- Strong problem-solving skills with the ability to address student queries effectively.
- Valuable record-keeping, reporting, and documentation capabilities.
- Ability to identify issues and escalate concerns appropriately to supervisors.

Preferred Competencies

- Experience in student engagement, community outreach, or beneficiary support programs.
- Ability to conduct meaningful conversations that encourage participation and feedback.
- Attention to detail and accuracy in maintaining records and reports.
- Customer-service-oriented approach with empathy and professionalism.

📌 Student Engagement Officer (Bengaluru)
🏢 Niit Foundation
📍 Bengaluru