Job Title :

SSM Sr. Analyst

Qualification :

Any Graduate – Commerce Background

Experience :

Fresher

Must Have Skills :

- End to End experience into Property and casualty
- Experience into policy life cycle

Good to Have Skills :

- Strong understanding of P&C; insurance products, claims cycle, and customer servicing models.
- Solid analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills for cross-functional collaboration.

Roles and Responsibilities : Operational Support & Analysis:

- Analyze service support functions including call center operations, claims support, and policy administration.
- Track performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and SLA adherence across service teams.

P&C; Insurance Domain Expertise:

- Apply deep knowledge of P&C; insurance processes—especially claims, underwriting, and customer servicing—to interpret performance trends and recommend enhancements.




- Support compliance with regulatory standards and internal insurance servicing guidelines.

Process Improvement & Optimization:

- Identify and implement opportunities to streamline workflows, reduce service friction, and improve customer satisfaction (CSAT, NPS).
- Conduct root cause analysis on service issues and coordinate corrective actions with stakeholders.

Stakeholder Collaboration:

- Partner with operations, claims, underwriting, and IT teams to enhance service delivery and support systems integration efforts.
- Act as a bridge between business users and technical teams to translate service needs into functional requirements.

Location :

Bangalore

CTC Range :

3.75

Notice period :

Immediate

Shift Timings :

US Shift

Mode of Interview :

Virtual

Mode of Work :

Hybrid

Mode of Hire :

Permanent

Note :

NA

📌 SSM - Fresher (Bengaluru)
🏢 Black u0026 White
📍 Bengaluru