Lead and deliver CSM implementations, develop solutions, and ensure platform stability across ServiceNow modules.
Responsibilities
- Develop and implement ServiceNow CSM solutions aligned with client requirements.
- Lead technical solution design sessions and improve CSM-related processes.
- Design, code, and troubleshoot applications using ServiceNow platform.
- Manage platform infrastructure and support ongoing CSM operations.
- Provide L2/L3 support including bug fixes and root cause analysis.
- Work on UI Pages, Menus, Workflows, Flow Designers, and Integration Hub.
- Develop Service Portal components using JavaScript, HTML, CSS, Bootstrap.
- Develop business rules, UI policies, scripts, and custom APIs.
- Create scoped applications, reports, and performance analytics.
- Follow Agile execution methodologies and contribute as an individual contributor.
Qualifications
- Experience: 8-10+ yrs total, minimum 5+ yrs in ServiceNow CSM.
- Solid knowledge of ServiceNow scripting and development practices.
- Expertise in Service Portal, REST/SOAP integrations, scoped applications.
- Hands-on experience with UI scripting, Flow Designer, Application Scope, and APIs.
- Fluency in English communication (verbal and written).
- Understanding of Agile development processes and ceremonies.
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