Key Duties / Responsibilities:

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- Provide advanced Level 2 support for Windows, macOS, and mobile devices.
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- Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.
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- Support Generative AI tools and automation for modern workplace enablement.
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- Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination.
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- Participate in IT refresh projects, new office setups, and IT deployments.
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- Deliver user training sessions and drive process improvements.
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- Manage vendors and stakeholders in a matrix workplace.
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- Handle IT asset management, stock control, and e-waste disposal.
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- Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades.
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- Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes.
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- Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts.
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- Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security.
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- Cisco Router Support: Troubleshoot and maintain routers, firmware updates.
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- Rack & Stack: Install, cable, and optimise server racks and network devices.
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- Documentation: Maintain hardware records, prepare reports, document procedures.
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- User Support: Train users and communicate technical guidance effectively.
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- Emergency Response: Provide on-call support for urgent issues.
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nQualifications & Skills:

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- Bachelors in IT/Computer Science (or equivalent experience).
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- Certifications like CompTIA A+,



Network+, or CCNA preferred.
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- Proven IT field support experience.
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- Strong hardware, networking, and Cisco router knowledge.
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- Excellent communication and teamwork skills.
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- Physically fit, willing to travel, and able to handle equipment.
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nDesired Skills & Experience:

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- 5+ years of enterprise IT support experience.
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- Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS.
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- Familiarity with ServiceNow or similar ITSM tools.
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- Good prioritisation, communication, and decision-making skills.
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- Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS.
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- Experience with ServiceNow or similar ticketing tools.
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- Strong decision-making, prioritisation, and self-discipline.
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- Act as the first point of IT contact for the site.
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- Provide end-user desktop/laptop support and smart hand assistance for network & servers.
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- Handle software installations, onboarding/offboarding, and IT asset sanitisation.
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- Deliver executive/VIP support and assist backend teams with network/server issues.
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- Manage IP phones, VC systems, printers, and application issues.
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- Troubleshoot Windows 10, Office 365, VPN, and SharePoint.
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- Maintain office IT asset records and coordinate vendor support.
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- Participate in IT projects and BAU operations (SLA, CSAT, ticket management).
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- Lead documentation, process alignment, and onsite training activities.
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📌 Sr Field Engineer (Pune)
🏢 AVASO Technology Solutions
📍 Pune