Key Duties / Responsibilities: /n /n

- Provide advanced Level 2 support for Windows, macOS, and mobile devices.

/n

- Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.

/n

- Support Generative AI tools and automation for modern workplace enablement.

/n

- Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination.

/n

- Participate in IT refresh projects, new office setups, and IT deployments.

/n

- Deliver user training sessions and drive process improvements.

/n

- Manage vendors and stakeholders in a matrix setting.

/n

- Handle IT asset management, stock control, and e-waste disposal.

/n

- Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades.

/n

- Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes.

/n

- Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts.

/n

- Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security.

/n

- Cisco Router Support: Troubleshoot and maintain routers, firmware updates.

/n

- Rack & Stack: Install, cable, and optimise server racks and network devices.

/n

- Documentation: Maintain hardware records, prepare reports, document procedures.

/n

- User Support: Train users and communicate technical guidance effectively.

/n

- Emergency Response: Provide on-call support for urgent issues.

/n /n Qualifications & Skills: /n /n

- Bachelors in IT/Computer Science (or equivalent experience).

/n

- Certifications like CompTIA A+,



Network+, or CCNA preferred.

/n

- Proven IT field support experience.

/n

- Strong hardware, networking, and Cisco router knowledge.

/n

- Excellent communication and teamwork skills.

/n

- Physically fit, willing to travel, and able to handle equipment.

/n /n Desired Skills & Experience: /n /n

- 5+ years of enterprise IT support experience.

/n

- Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS.

/n

- Familiarity with ServiceNow or similar ITSM tools.

/n

- Good prioritisation, communication, and decision-making skills.

/n

- Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS.

/n

- Experience with ServiceNow or similar ticketing tools.

/n

- Strong decision-making, prioritisation, and self-discipline.

/n

- Act as the first point of IT contact for the site.

/n

- Provide end-user desktop/laptop support and smart hand assistance for network & servers.

/n

- Handle software installations, onboarding/offboarding, and IT asset sanitisation.

/n

- Deliver executive/VIP support and assist backend teams with network/server issues.

/n

- Manage IP phones, VC systems, printers, and application issues.

/n

- Troubleshoot Windows 10, Office 365, VPN, and SharePoint.

/n

- Maintain office IT asset records and coordinate vendor support.

/n

- Participate in IT projects and BAU operations (SLA, CSAT, ticket management).

/n

- Lead documentation, process alignment, and onsite training activities.

/n

📌 Sr Field Engineer (Pune)
🏢 AVASO Technology Solutions
📍 Pune