Manage and maintain customer and client data in the CRM system.
Regularly update customer information, enquiries, follow-ups, and project status.
Coordinate with Sales, Project, and Operations teams for timely updates.
Follow up with clients regarding enquiries, orders, payments, and project progress.
Prepare daily/weekly CRM reports and MIS.
Ensure proper and timely data entry in the CRM.
Track leads, customer interactions, and follow-up schedules.
Maintain proper records of customer communication and documentation. Assist the senior CRM team in resolving customer queries and coordinating requirements.
Requirements
Graduate in any discipline.
1–2 years of experience in CRM, customer coordination, sales coordination, or similar roles.
Good knowledge of MS Excel and CRM software.
Good communication and interpersonal skills.
Strong follow-up and coordination skills.
Positive organizational and time-management abilities.
Candidates with experience in manufacturing/project-based companies will be preferred.