Job Summary The Perks Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement eAorts, and serves as a resource for less experienced team members.
Key Responsibilities
· Process complex benefit administration on activities with minimal supervision
· Review claim documentation and determine appropriate next steps
· Contact providers and other stakeholders to obtain required information
· Manage follow-up activities and resolve outstanding requests
· Ensure compliance with quality, productivity, and service-level standards
· Identify and resolve processing exceptions
· Maintain accurate and complete documentation
· Support multiple product lines and workflows
· Assist with training, coaching, and knowledge sharing
· Escalate issues or exception to leadership when needed
· Recommend process improvements and eAiciency opportunities.
Qualifications
· Graduate in any discipline or equivalent work experience
· Experience in contact center operations within disability, leave administration,
· insurance, claims processing, healthcare operations domain including voice
· experience.
· Experience working with productivity and quality performance metrics
· Experience handling provider outreach or benefit-related support activities
Note:
· UG is mandatory
· Immediate joiner
· Vacancies: L1(Tenured), L2(Tenured)
· Process: Voice (US Insurance)
· Communication: B2 (Excellent Communication)
· Maximum Salary band for L1: 2.9 LPA - 4 LPA, based on last salary, experience,
· and submitted proof.
· Maximum Salary band for L2: 4 LPA - 6 LPA, based on last salary, experience,
· and submitted proof.
· Flexible to work under Rotational Shift - US Rotational Night Shifts