- Communicate professionally with customers in Spanish and English through calls and other communication channels.
- Understand customer requirements and provide accurate information regarding cleaning services.
- Schedule, confirm and coordinate cleaning appointments as per customer requirements.
- Manage customer queries, requests and appointment-related concerns.
- Follow up with customers to ensure appointments and service requirements are properly coordinated.
- Maintain accurate customer information and appointment records.
- Coordinate with internal teams and service providers to ensure smooth execution of appointments.
- Handle customer interactions with professionalism, patience and a customer-first approach.
- Ensure a positive customer experience throughout the booking and service process.
- Adhere to company processes, quality standards and customer service guidelines.
Candidate Profile The ideal candidate should be a confident communicator who is comfortable interacting with customers from the USA and can communicate naturally and professionally in both languages.