Job Summary: To manage the overall operations of the Therapy Centre, ensuring high-quality patient care, effective utilization of resources, adherence to approved therapy protocols, staff performance, and patient satisfaction.

Key Responsibilities

- Oversee the day-to-day operations of all therapy services and ensure smooth functioning of the Therapy Centre.

- Ensure implementation and compliance with approved therapy protocols, SOPs, hygiene, and safety standards.

- Monitor patient schedules, therapy allocations, and service delivery to ensure timely and effective treatment.

- Supervise therapists, trainers, and support staff, ensuring discipline, productivity, and professional conduct.

- Conduct regular audits of therapy quality, patient feedback, and service standards.

- Coordinate with medical, accommodation, front office, housekeeping, maintenance, and other departments for seamless patient care.

- Handle patient concerns, complaints, and special requests promptly and effectively.

- Monitor departmental budgets, consumables, equipment utilization, and inventory control.

- Ensure proper maintenance and upkeep of therapy rooms, equipment, and facilities.

- Prepare operational reports, performance reviews, patient feedback analyses, and management updates.

- Identify opportunities for service enhancement, process improvement, and staff development.





- Organize training programs and continuous skill development initiatives for therapy staff.

Qualifications &

- Experience

- Graduate in Healthcare, Wellness Management, Hospital Administration, or a related field.

- Minimum 510 years of experience in healthcare, wellness, therapy centre, spa, or hospital operations.

- Prior experience in team management and patient service operations preferred.

Key Skills

- Therapy Centre Operations Management

- Team Leadership &
- Staff Development

- Patient Care &

- Service Excellence

- Quality Assurance &

- SOP Compliance

- Problem Solving &

- Decision Making

- Communication &

- Interpersonal Skills

- Resource Planning &

- Inventory Control

Key Performance Indicators (KPIs)

- Patient satisfaction and feedback ratings.

- Compliance with therapy protocols and SOPs.

- Service quality and operational efficiency.

- Staff productivity, attendance, and performance.

- Effective management of resources, inventory, and costs.

- Timely resolution of patient concerns and complaints.

Authority &

- Accountability

- Responsible for the overall performance and service quality of the Therapy Centre.

- Authorized to allocate resources, recommend staffing requirements, and implement operational improvements.

- Accountable for patient satisfaction, staff performance, and compliance with organizational policies.Role & responsibilities

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