Job Description

Customer Support Executive – Voice

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Location: Kakkanad, Kochi

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Employment Type: Full-Time

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Level: Entry-Level / Level 1

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Qualification: Plus Two & Above

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Experience: Freshers and relevant experience

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Salary: ₹2.72 LPA – ₹3.50 LPA

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Industry: Customer Support

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About the Role

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We are looking for a Customer Support Executive – Voice to join a leading IT firm in Kochi. The role involves handling inbound calls and providing professional and efficient support to customers and employees of client organisations.

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The ideal candidate should have excellent spoken English, strong listening skills, a customer-focused approach, and the ability to resolve queries effectively.

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Key Responsibilities

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Handle inbound voice calls professionally and efficiently.

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Provide customer and retail voice support.

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Assist employees of client organisations with queries and requests.

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Understand customer concerns and provide appropriate solutions.

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Handle complaints and requests with patience and professionalism.

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Escalate complex issues to the relevant team when required.

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Accurately document customer interactions in the system.

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Maintain service quality and meet defined performance standards.

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Candidate Requirements

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Plus Two or above.

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Excellent spoken English — CEFR B2 level.

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Solid verbal communication and active listening skills.

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Good problem-solving and customer-handling abilities.

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Positive attitude and customer-first approach.

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Ability to work effectively in a fast-paced environment.

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Immediate joiners preferred.

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Willingness to work rotational 9-hour shifts

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(8 hours working + 1-hour break; predominantly night shifts).

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Willingness to work rotational week-offs.

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Transportation Facility

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Cab transportation is available between 6:30 PM and 6:30 AM for employees residing within a 25 km radius of the office.

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Why Join?

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Opportunity to start/build your career with a leading IT organisation.

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Structured customer support workplace.

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Exposure to skilled client operations.

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Competitive salary package.

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Transportation facility for eligible shifts.

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📌 Customer Service Voice Kochi
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📍 Kochi