ServiceNow ITSM / Application Support Engineer Experience: 68 Years Location: Bengaluru Work Mode: Full-Time CTC: 17 LPA Role Overview: We are looking for an experienced ServiceNow ITSM professional with strong application support expertise and an AI-first mindset.

The candidate will troubleshoot critical business applications, manage incidents and service requests, and contribute to AI-driven solutions using Generative and Agentic AI.

Key Responsibilities: Provide application support and resolve incidents/issues.

Work on ServiceNow ITSM, incident management and service request fulfillment.

Monitor applications and contribute to system reliability.

Collaborate with stakeholders and provide timely issue updates.

Document solutions and contribute to support best practices.

Apply GenAI, Agentic AI and prompt engineering to automate processes and improve workflows.

Participate in team discussions and independently handle complex issues.

Required Skills:



Robust ServiceNow IT Service Management (ITSM) Incident Management & Service Request Fulfillment ITIL framework Application Support & Troubleshooting Solid analytical and problem-solving skills Generative AI & Agentic AI concepts Prompt Engineering / AI Evaluation Excellent communication and stakeholder management Education: 15 years full time education required
Bachelor's Degree (MBA Preferred)
6-8years
Strong ServiceNow IT Service Management (ITSM) • Incident Management & Service Request Fulfillment • ITIL framework • Application Support & Troubleshooting • Strong analytical and problem-solving skills • Generative AI & Agentic AI concepts • Prompt Engineering / AI Evaluation • Excellent communication and stakeholder management

Required Skill Profession

Other General

📌 Servicenow Itsm / Application Support Engineer Bengaluru (India)
🏢 Vrinda International
📍 India