We are looking for a customer-focused and professional Customer Service Executive to handle customer queries provide timely solutions maintain solid customer relationships and ensure a high level of customer satisfaction.
Key Responsibilities
Handle customer queries through phone email chat and other communication channels.
Resolve customer complaints and issues professionally and promptly.
Provide accurate information about products services orders and processes.
Follow up with customers to ensure issues are successfully resolved.
Maintain customer records and update CRM/system information.
Coordinate with internal teams to resolve customer-related issues.
Process requests complaints feedback and service-related documentation.
Maintain skilled communication and a positive customer experience.
Meet assigned customer service response-time and satisfaction targets.
Prepare reports and maintain records of customer interactions.
Requirements
Graduate in any discipline preferred.
Excellent verbal and written communication skills.
Good interpersonal and problem-solving abilities.
Basic computer and MS Office/CRM knowledge.
Customer-oriented attitude and patience.
Ability to work independently as well as in a team.
Freshers can apply.
Key Skills
Customer Handling Communication Problem Solving CRM Complaint Resolution Follow-up MS Office Teamwork Time Management
Salary
per month depending on experience skills and company standards.