- Deliver service and support to end-users via online, telephone or remote connections.
- Interact with customers to provide and process information in response to queries and requests about software.
- Gather information and fix the issue by analyzing the symptoms.
- Follow standard processes & procedures using designated tracking software.
- Identify and escalate priority issues as per Client specifications.
- Follow up and make scheduled callbacks to the customer where necessary.
📌 Software Functional Support / Implementer Trainee (Navi Mumbai)
🏢 Amplitude Software Systems
📍 Navi Mumbai
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