Role & responsibilities

Training Delivery

- Facilitate engaging soft skills training programs for employees across various levels.
- Deliver sessions on communication skills, presentation skills, customer service, business etiquette, time management, teamwork, and conflict resolution.
- Conduct induction and onboarding training for new hires.
- Manage both classroom and virtual training sessions effectively.

Content Development

- Design and update training materials, presentations, exercises, and assessments.
- Customize training modules based on business and learner requirements.
- Develop learning aids, case studies, role plays, and interactive activities.

Coaching & Development

- Provide one-on-one coaching and feedback to employees.
- Identify skill gaps and recommend development plans.
- Support employees in improving communication, professionalism, and workplace effectiveness.

Training Evaluation

- Measure training effectiveness through assessments, feedback surveys, and performance metrics.
- Track learner progress and prepare training reports.
- Implement improvements based on participant feedback and business requirements.

Stakeholder Management

- Collaborate with business leaders, operations teams, and HR to identify training needs.
- Work closely with managers to support employee development initiatives.
- Participate in training calibration and quality improvement activities.

Process Improvement

- Continuously enhance training methodologies and learning experiences.
- Stay updated with industry trends and learning technologies.
- Drive employee engagement through innovative learning approaches.

Required Qualifications

- Bachelor's degree in Human Resources, Business Administration, Psychology, Education, or related field.
- Excellent verbal and written communication skills.
- Solid presentation, facilitation, and coaching abilities.




- Proficiency in MS Office and virtual training platforms.

Key Responsibilities

Training Delivery

- Facilitate engaging soft skills training programs for employees across various levels.
- Deliver sessions on communication skills, presentation skills, customer service, business etiquette, time management, teamwork, and conflict resolution.
- Conduct induction and onboarding training for new hires.
- Manage both classroom and virtual training sessions effectively.

Content Development
- Design and update training materials, presentations, exercises, and assessments.
- Customize training modules based on business and learner requirements.
- Develop learning aids, case studies, role plays, and interactive activities.

Coaching & Development
- Provide one-on-one coaching and feedback to employees.
- Identify skill gaps and recommend development plans.
- Support employees in improving communication, professionalism, and workplace effectiveness.

Training Evaluation
- Measure training effectiveness through assessments, feedback surveys, and performance metrics.
- Track learner progress and prepare training reports.
- Implement improvements based on participant feedback and business requirements.

Stakeholder Management
- Collaborate with business leaders, operations teams, and HR to identify training needs.
- Work closely with managers to support employee development initiatives.
- Participate in training calibration and quality improvement activities.

Process Improvement




- Continuously enhance training methodologies and learning experiences.
- Stay updated with industry trends and learning technologies.
- Drive employee engagement through innovative learning approaches.

Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, Education, or related field.
- Excellent verbal and written communication skills.
- Strong presentation, facilitation, and coaching abilities.
- Proficiency in MS Office and virtual training platforms.

Experience Required
- 2-6 years of experience in Soft Skills Training, Learning & Development, or Corporate Training.
- Experience delivering training in BPO, Customer Service, Banking, IT, Retail, or Corporate environments preferred.

Key Skills
- Communication Skills Training
- Customer Service Training
- Presentation & Facilitation Skills
- Business Communication
- Behavioral Training
- Leadership Development
- Employee Coaching & Mentoring
- Personality Development
- Time Management & Productivity
- Stakeholder Management
- Public Speaking
- Training Needs Analysis (TNA)

Training Manager / L&D; Manager

Preferred Candidate Profile

- Excellent command of English and strong interpersonal skills.
- Ability to engage and motivate diverse audiences.
- Strong classroom management and facilitation skills.
- Experience handling freshers and experienced professionals.
- Passion for learning, coaching, and employee development.

Location: Work from Office Shift: Day Shift (Flexible based on business requirements)

- 2-6 years of experience in Soft Skills Training, Learning & Development, or Corporate Training.
- Experience delivering training in BPO, Customer Service, Banking, IT, Retail, or Corporate environments preferred.
- Share your CV [email protected]

📌 Soft Skills Trainer - Immediate joiners (Chennai)
🏢 TP
📍 Chennai