- Site Reliability Engineer (SRE) Support

Role: Site Reliability Engineer (SRE) - Production Support

Experience: 6 to 13 Years

Location: Bangalore

Work Model: 5 Days Work from Office (Mandatory)

Shift: 12:00 PM to 10:00 PM Role Overview

We are seeking an experienced Site Reliability Engineer (SRE) to support and maintain mission-critical applications and cloud infrastructure. The ideal candidate should possess strong expertise in Azure Cloud, Java application support, Linux administration, Incident Management, Observability, Dynatrace, Splunk, and Root Cause Analysis (RCA) . This is a hands-on production support role focused on ensuring platform reliability, availability, and operational excellence. Key Responsibilities

Provide L2/L3 production support for enterprise applications and services.

Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.

Manage and resolve production incidents within defined SLA timelines.

Lead incident triaging, troubleshooting, and coordination with cross-functional teams during major incidents.

Perform detailed Root Cause Analysis (RCA) and implement preventive actions to avoid recurring issues.

Support Java-based applications running on Azure cloud environments.

Analyze application logs, system logs, and performance metrics to identify issues proactively.

Work closely with development, infrastructure, and business teams to ensure service stability.

Drive continuous improvements in monitoring, alerting, automation, and operational processes.

Participate in deployment validations, release support, and change activities.

Create and maintain support documentation, runbooks,



and operational procedures. Mandatory Skills Site Reliability Engineering (SRE)

Incident Management

Problem Management

Root Cause Analysis (RCA)

Service Reliability and Availability Management Cloud

Microsoft Azure

Azure Infrastructure and Services

Cloud Operations & Support Application Support

Java Application Support

Performance Analysis and Troubleshooting

Production Support Linux

Linux Administration

System Monitoring and Troubleshooting Monitoring & Observability

Dynatrace

Splunk

Observability Tools

Application Performance Monitoring (APM)

Log Monitoring and Analysis

Alert Management Preferred Skills

Shell Scripting / Python Scripting

ITIL Processes

DevOps and CI/CD Concepts

Kubernetes and Container Technologies

Automation and Operational Excellence Practices Desired Candidate Profile

Solid experience in Production Support / SRE environment.

Hands-on expertise in managing critical production incidents.

Excellent troubleshooting and analytical skills.

Ability to work effectively in a shift-based support model.

Strong communication and stakeholder management skills.

Experience supporting high-availability enterprise applications. Qualification

Bachelor's Degree or Master's Degree in Computer Science, Information Technology, Engineering, or related discipline. Summary

Experience: 6-13 Years

Location: Bangalore

Shift Timing: 12 PM - 10 PM

Work Model: 5 Days Work from Office

Role Type: Production Support / Site Reliability Engineering (SRE)

Primary Skills: Azure, Java Support, Linux, Dynatrace, Splunk, Incident Management, Observability, RCA, Production Support.

📌 Site Reliability Engineer (SRE) Support (Bengaluru)
🏢 Cognizant
📍 Bengaluru