Key Responsibilities:

Customer Experience & Sales

- Welcome and engage customers with a warm, confident and professional approach.

- Understand customer requirements, preferences, occasion and budget.

- Recommend suitable jewellery based on the customer's style and needs.

- Demonstrate strong product knowledge across diamonds, lab-grown diamonds, gold jewellery and collections.

- Handle the complete sales journey from customer interaction to billing and closure.

- Achieve individual and store sales targets.

- Build strong relationships with customers and generate repeat business and referrals.

- Maintain a strong understanding of current products, offers, collections and brand positioning.

Styling & Product Consultation

- Assist customers in selecting jewellery based on their personality, occasion and styling preferences.

- Create a personalised jewellery consultation experience.

- Suggest complementary products and cross-sell/up-sell where appropriate.

- Help customers understand product features, design, diamond specifications, pricing and value proposition.

- Stay updated on jewellery trends and customer preferences.

Store Operations

- Ensure the store is maintained as per Keemti's visual merchandising and retail standards.

- Follow SOPs relating to inventory, billing, security, customer handling and store operations.

- Handle jewellery responsibly and follow all security and operational protocols.

- Support stock counting, product movement and other store activities when required.

- Maintain accurate customer information and follow CRM processes.





Customer Relationship Management

- Capture customer details accurately and maintain customer records.

- Follow up with customers for enquiries, pending purchases and future requirements.

- Develop a robust customer network and contribute to repeat sales.

- Participate in clienteling, events and promotional activities.

Stylist

- Provide personalised jewellery styling and consultation.

- Understand fashion, jewellery trends and customer styling preferences.

- Curate jewellery combinations and complete looks for customers.

- Guide customers on jewellery selection for weddings, occasions, gifting and everyday wear.

- Create an elevated and personalised luxury shopping experience.

Sales Executive

- Focus on customer engagement, lead conversion and sales achievement.

- Handle walk-in customers and sales enquiries effectively.

- Generate and follow up on leads through CRM and other channels.

- Drive individual revenue and conversion targets.

- Support customer retention and repeat business.

Candidate Profile:

- 15 years of experience in jewellery, luxury retail, fashion retail, premium retail or related industries.

- Freshers with strong communication, confidence and a customer-centric attitude may also be considered.

- Strong communication and interpersonal skills.

- Good grooming and professional presentation.

- Passion for jewellery, fashion, styling and luxury retail.

- Strong sales orientation and ability to achieve targets.

- Ability to understand customer needs and provide personalised recommendations.

📌 Showroom Sales Executive (Mumbai)
🏢 Keemti Gems Jewellery Retail
📍 Mumbai