Job Summary

Design, develop, and integrate ServiceNow CSM modules and third-party systems. We are seeking a highly skilled ServiceNow CSM Integration Specialist with hands-on experience in implementing and integrating CSM modules and external systems.

Responsibilities

- Implement and customize ServiceNow CSM modules, including Case Management, Account Management, Customer Portals, and Virtual Agent.
- Develop integrations with third-party systems using REST/SOAP, IntegrationHub, and MID Servers.
- Configure CSM features like Playbooks, Agent Workspace, SLAs, and Workflows.
- Understand customer processes and deliver scalable solutions.
- Build reusable integrations across systems like Salesforce, SAP CRM.
- Manage authentication, error handling, and performance optimization.
- Participate in Agile ceremonies (planning, standups, retrospectives).
- Support testing via ATF and unit testing.

Qualifications





- Experience: 5+ yrs total, 4+ yrs as ServiceNow developer.
- Relevant: 2-3 yrs in CSM and Integrations.
- Solid knowledge of customer service workflows and CSM practices.
- Proficient in REST/SOAP APIs, IntegrationHub, and MID Servers.
- Skilled in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer.
- Experience with OAuth 2.0 and automated testing frameworks.
- Excellent communication and Agile collaboration skills.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow CSM Integration Specialist (Noida)
🏢 Technizoit
📍 Noida