Design, develop, support, and enhance ServiceNow Customer Service Management (CSM) solutions and integrations.
Responsibilities
- Serve as a subject matter expert for ServiceNow CSM platform.
- Design, develop, and support CSM modules, Service Portal, and reports.
- Develop and maintain integrations with other systems.
- Provide consultation to users on processes and technologies.
- Lead communication between technical teams and stakeholders.
- Manage break fixes, enhancements, and system maintenance.
- Handle workflow management, testing, and deployments.
- Stay updated with industry trends and advise on solutions.
Qualifications
- Education: Bachelor s or Master s degree in CS, IS, or Engineering.
- Experience: 7+ yrs total; 5+ yrs relevant in ServiceNow CSM.
- At least one full-cycle implementation of ServiceNow CSM.
- Solid in JavaScript, AngularJS, HTML/CSS.
- Proficient in ServiceNow CSM, integrations, Service Portal, and reporting.
- Excellent communication and time management skills.
- Solid stakeholder relationship and project management capabilities.
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