Role : ServiceNow CMDB Lead (ITOM / AIOps) Experience:
5–10 Years (with strong Discovery experience) Shift
- 2:30 PM to 11:30 PM
Job Summary We are looking for a
ServiceNow CMDB Lead with deep expertise in
ITOM (Discovery, Service Mapping) and AIOps . The ideal candidate will lead CMDB strategy, design, and governance while driving accurate configuration data across enterprise environments. This role requires hands-on experience in
ServiceNow Discovery and a strong understanding of
CSDM alignment and data quality frameworks .
Key Responsibilities Lead
CMDB architecture, design, and implementation aligned with business and IT objectives Drive
ServiceNow Discovery implementation and optimization across on-prem and cloud environments Ensure
CMDB data accuracy, reconciliation, and governance using best practices Define and implement
CSDM-compliant data models and relationships Collaborate with stakeholders across ITSM, ITOM, and business teams to ensure CMDB adoption Implement and manage
Service Mapping for critical business services Integrate CMDB with external tools (monitoring, cloud platforms, asset systems) Support
AIOps initiatives leveraging CMDB for event correlation and root cause analysis Establish data certification, normalization,
and lifecycle management processes Provide leadership in greenfield or transformation programs
Required Skills & Experience 5–10 years of overall IT experience with strong hands-on ServiceNow CMDB expertise Proven experience in
ServiceNow Discovery (minimum 3–5 years preferred) Strong knowledge of
ITOM modules
– Discovery, Service Mapping, Event Management Experience with
AIOps / Predictive Intelligence / event correlation frameworks Deep understanding of
CMDB data modeling, identification & reconciliation rules (IRE) Experience working with
CSDM (Common Service Data Model) Hands-on experience with integrations (REST, MID Server, cloud APIs – AWS/Azure/GCP) Exposure to large-scale enterprise implementations / greenfield setups Strong stakeholder management and leadership skills
Good to Have Experience with
Hardware Asset Management (HAM)
and
Software Asset Management Skilled (SAM Pro) Knowledge of cloud discovery (AWS, Azure, GCP) Familiarity with
ServiceNow best practices and security standards Certifications such as