Job DescriptionSERVICE REQUEST CATALOGUE MANAGER

NWe are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.

NKey Responsibilities:

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- Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management
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- Responsible for requirement gathering for addition/modification of a SR on the SR catalog.
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- Responsible to perform analysis on the SR that has been requested for decommissioning.
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- Responsible to perform functional testing and liaise with key contact person for conducting UAT
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- Responsible to provide the progress update on the SR catalog requests to service request catalog manager
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- Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended
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- Training material preparation updates and version control
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- Testing the workflows, approvals, Task Assignments, SLA, Notifications
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- Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)
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- Training the business users, IT Users and fulfillment groups on the newly added SRs
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- Maintaining informationabout services and service offerings contained in the active service catalog.
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- Verifying service and service offering information is accurate and complete,



and providing it to consumers through the consumer self-service portal.
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- Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management
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- Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue
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- Decision on the addition/retirement to the Service Catalogue (through Change Management Process)
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- Modification/Update to the Catalogue Design (through Change Management Process)
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- Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)
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nQualifications/Skills:

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- Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Coordination, negotiation, and persuasion skills
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- Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation. Strong oral and written communication skills
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- Robust problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
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- Supervisory skills and the ability to leverage support from other parts of the organization
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- Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.
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- Understanding of Technologies & ITSM Tool.
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- Coordination, negotiation, and persuasion skills.
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📌 Service Request Catalogue Manager (Faridabad)
🏢 HCLTech
📍 Faridabad