Job DescriptionGreetings !!

NOne of our client TOP MNClooking for Servicenow CMDB & ITOM

NRole: Service Now ITOM, CMDB

NExperience: 8+ & 12+ Years

NLocation: Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO

NImmediate Joiners Only

NExcellent Communication Skills

NNote: We only need candidates who can attend the F2F discussion at any of our client locations.

NJD:

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- Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
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- Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration
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- Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population
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- Design the store hierarchy and validate API integration for Asset reference data
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- Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation
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- Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs
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nSkills &

Experience Required

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- 6–9 years of ServiceNow experience with at least 3 years focused on ITOM,



CMDB and Service Asset & Configuration Management (SACM)
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- Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource)
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- Experience configuring Service Graph Connectors
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- Strong understanding ofCMDB CI class model, CI relationships and the Common Service Data Model (CSDM)
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- Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNow
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- Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniques
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- ServiceNow Flow Designer and scripting (JavaScript / Glide API) for workflow automation
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- Experience leading a team of 2–4 developers and providing technical mentorship
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- Ability to produce explicit technical documentation for Confluence
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nDesirable

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- ServiceNow Certified Implementation Specialist — ITOM or ITSM
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- Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc
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- Experience with ITOM AIOps Professional or Event Management implementation
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- Understanding of HAMPROintegration with Event Management for incident enrichment
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- Knowledge of ITIL v4 — particularly Service Asset & Configuration Management practices
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📌 Service Now Itom, Cmdb (Bengaluru)
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