**JD FORMAT

1. JOB TITLE - SERVICE ENGINEER**

2. COMPANY PROFILE:

Company Profile PressureJet Systems Pvt. Ltd. (founded in 1996) is a proudly Indian engineering company specializing in the design and manufacturing of high-pressure reciprocating plunger pumps and integrated high-pressure systems for demanding industrial applications. The company is trusted for engineering depth, reliability, precision manufacturing, and long-term customer partnerships across India and international markets.Company Vision Statement:

To become a professionally managed Indian multinational that builds the most dependable, economical, accessible, and admired global brand of high-pressure reciprocating plunger pumps and complete systems.Company Timing:

Flexible 9-hour workday within the 8:30 AM to 7:30 PM office operating window, with mandatory core collaboration hours from 10:00 AM to 5:30 PM. PressureJet follows a five-day working model for three weeks each month, with one working Saturday reserved for reviews, planning, or organizational development activities as per company policy.Core Competency:

Engineering excellence in high-pressure pump technology, application-centric solutioning, precision manufacturing, integrated system engineering, customer-oriented technical support, and continuous capability building.

1. JOB SUMMARY:

The Service Engineer is responsible for installation, commissioning, complaint handling, troubleshooting, breakdown maintenance, service quotation support, and technical coordination for high-pressure pump systems. The role combines customer-facing service execution with solid documentation, response discipline, and cross-functional coordination to improve equipment uptime and customer satisfaction. Why Join Us: Join an engineering-driven Indian company where you will work on real industrial applications, travel to customer sites, build practical technical depth, and grow in a meritocratic environment that values ownership, learning, and service excellence.
1. JOB PURPOSE:

To deliver timely, reliable, and qualified after-sales support for sold pump systems through effective installation, commissioning, service response, technical problem solving, AMC support, and customer coordination so that customer trust, uptime, and long-term business value are strengthened.
1. JOB SPECIFICATION:

Job Type: Full TimeJob Level: Engineer / Individual ContributorDepartment: ServiceSub department: After Sales Service / Customer SupportWork Location: Ahmedabad (Thaltej) with regular customer site travelMode Of Work: In Office + On-site Field ServiceShift Application: No (General shift as per company policy)Required Travelling: Extensive domestic travel and occasional international travel as per service requirement

Challenges

Handling urgent breakdown calls and customer expectations within quick response timelines.

Diagnosing issues accurately across diverse industrial applications and site conditions.

Managing frequent travel, remote locations, and back-to-back service visits.

¢ Coordinating spares, quotations, dispatch, and internal teams under time pressure.

¢ Maintaining disciplined documentation, reporting, and customer communication while on the move.

1. KRA/ RESPONSIBILITY
2. Service Response & Complaint ResolutionGood performance definedWeightageSpecific Duties / Responsibilities: ¢ Register and acknowledge complaints promptly through Data Doc / approved communication channels.

¢ Diagnose customer issues through call, mail, manual reference, video support, or on-site visit.

¢ Coordinate spare requirements, service quotations, and closure actions to minimize downtime.

¢ Maintain disciplined follow-up until complaint closure and customer communication is complete.Fast acknowledgement, high complaint closure ratio, timely escalation, and clear customer communication with minimal unresolved ageing.30%22. Installation, Commissioning & AMC Support ¢ Execute pump installation and commissioning at customer sites as per technical standards and safety requirements.

¢ Verify operating performance, guide the customer on usage, and recommend required spares / preventive actions.

¢ Support AMC proposals, preventive visits, and service planning for installed pumps.Accurate commissioning, fewer repeat issues after start-up, positive customer feedback, and improved AMC / preventive service conversion.25%33. Troubleshooting, Breakdown Repair & Depo Repair Coordination ¢ Perform fault analysis, root cause identification, disassembly / reassembly, and repair support for field and depo cases.

¢ Coordinate with design, production, purchase, and dispatch teams on technical issues and manufacturing defects.

¢ Ensure service recommendations are technically sound, practical, and clearly documented.Effective fault diagnosis, high first-time resolution quality, proper RCA documentation, and disciplined coordination on depo / warranty cases.20%44. Service Documentation, Reporting & Internal Coordination ¢ Prepare service quotations, cost-per-service reports, complaint registers, NCR inputs, travel expense reports, and technical updates.

¢ Maintain accurate reporting in Data Doc / ERP / MS Office systems.

¢ Coordinate actively with accounts, sales, dispatch, purchase, and design for service execution.Accurate records, timely reporting, fewer follow-up gaps, and smooth internal coordination without service execution bottlenecks.15% 55. Customer Satisfaction, Learning & Continuous Improvement

¢ Capture NPS / service feedback after commissioning and major service support where applicable.

¢ Share recurring field issues, practical learnings, and improvement suggestions with the service team and cross-functional stakeholders.

¢ Support SOP creation, product knowledge strengthening, and service process improvement initiatives.Improved customer satisfaction, actionable service learnings,



better SOP compliance, and reduction in repeat issues through continuous improvement.10%Key StakeholdersInternalService Manager, Service team, management, and reporting stakeholdersCross FunctionalDesign, Production, Purchase, Dispatch, Accounts, Sales, Quality, StoresExternalExisting customers, customer maintenance teams, site coordinators, and vendors for bought-out partsImpact SummaryInternalImproves service execution discipline, technical learning, complaint visibility, and cross-functional responsiveness.ExternalDirectly influences customer uptime, trust, repeat business, and brand credibility through service quality and professional conduct.People to Be Manage:No direct team management; may coordinate helpers, technicians, or site resources during service assignments.Yes. Frequent direct interaction with customers for complaint handling, technical explanation, commissioning, AMC support, negotiation of service inputs, and closure communication.

3. PERSON SPECIFICATION:

The Successful candidate should have:M: Mandatory

E: Essential

N: Necessary but Trainable

A: AdditionalTested By

A: Application

I: InterviewExperience

¢ 1 to 3 years of experience in service engineering, installation & commissioning, maintenance, or after-sales support of pumps, rotating equipment, or industrial machinery.

¢ Experience in capital equipment / engineering manufacturing / industrial service environments is preferred.

¢ No formal team handling is mandatory; ability to coordinate site technicians or helpers is required.MA, IQualification:

¢ Diploma / B.E. in Mechanical, Production, or a related engineering discipline.

¢ Additional training in maintenance, troubleshooting, customer service, or industrial safety will be an advantage.MA, IKnowledge:

¢ Mechanical systems, assembly and disassembly, troubleshooting, installation, commissioning, and root cause analysis.

¢ Basic understanding of warranty norms, service costing, spare recommendation, and customer support process.

¢ Familiarity with industrial site discipline, safety awareness, and service documentation.EA, IPersonal Attributes/qualities:

¢ Ownership, punctuality, discipline, and accountability.

¢ Calm under pressure with strong customer-handling, objection handling, and conflict-resolution ability.

¢ Good observation skills, problem-solving mindset, willingness to travel, and positive professional attitude.MA, ITechnology and Tool:

¢ MS Office, Data Doc / CRM, ERP, video / tele support tools, and service report preparation.

¢ Basic CAD interpretation and digital documentation ability are desirable.EA, IPhysical Requirement:

¢ Fit to travel frequently, work at industrial sites, and handle moderate physical activity such as carrying tools / spares, standing for long periods, and assisting in mechanical service work while following safety practices.MI

Knowledge Transfer Expectation

¢ Document recurring field issues, practical solutions, and service learnings.

¢ Share knowledge with service, design, and production teams to improve product reliability and response capability.

¢ Support SOP creation and guide junior team members or new joiners when required.EIKey Skill:LevelTested By:

A: Application

I: Interview1. Installation, Commissioning & Technical TroubleshootingAdvancedA, I2. Customer Handling, Complaint Resolution & Service CoordinationAdvancedI3. Data Doc / ERP / MS Office Reporting DisciplineIntermediateA, I4. Root Cause Analysis, Observation & Problem SolvingAdvancedI

1.1. KEY SKILL AND COMPETENCY:

1. REPORT AND FEEDBACK:

Budget Responsibility:Responsible for service cost awareness, spare estimation inputs, and approved quotation support; no independent budget ownership.Crisis Management:Handle urgent breakdowns, customer escalations, site disruptions, and priority failures with quick escalation and safety-first decision making.Regulatory Compliance:Follow company service policy, warranty policy, travel and expense norms, customer site safety rules, and documentation requirements.Ethical Standards:Maintain honest technical diagnosis, fair spare recommendation, accurate reporting, respectful customer behaviour, and confidentiality of customer information.Vendor Management:Coordinate with vendors or bought-out-part suppliers for issue clarification, part quality follow-up, and service support inputs when required.Strategic Thinking:Use field insights to reduce repeat failures, improve service readiness, strengthen AMC opportunities, and support product improvement.Decision Making Authority:Can take first-level technical action, prioritize service response, recommend spares, and escalate warranty / commercial decisions as per approved authority matrix.Change Management:Adapts quickly to changing site conditions, revised priorities, product updates, new SOPs, and evolving customer requirements. Decision Making Authority:Can independently manage complaint logging, first response, service coordination, site-level troubleshooting, and recommendation of technical actions within approved commercial and warranty boundaries.Change Management:Able to adapt service approach based on customer urgency, site restrictions, updated service processes, product changes,



and cross-functional instructions.Immediate Reporting to:Service ManagerFinal Reporting to:Functional Head / HOD - ServiceLevel of Reporting/ Supervision:Execution-focused individual contributor with site coordination responsibility and no formal team ownership.Work Report Name:¢ Complaint register / Data Doc update

¢ Service visit report / cost per service report

¢ Travel expense report and service quotation trackerReview and Feedback Schedule:Weekly service review with reporting manager; immediate feedback on urgent escalations or repeat issues.Management Report Name:¢ Complaint ageing and closure summary

¢ NPS / commissioning feedback summary

¢ AMC / service opportunity and recurring issue reportPerformance Review and Feedback Schedule:Monthly performance review with quarterly formal feedback discussion as per company practice.

1. PERFORMANCE MEASUREMENT:

Parameters of Performance Measurement (KRA):¢ Complaint acknowledgement and closure ratio ¢ Commissioning quality and NPS / customer feedback

¢ Breakdown resolution effectiveness and repeat failure reduction

¢ Accuracy and timeliness of service reports, quotations, and Data Doc updates

¢ AMC support, service coordination discipline, and cross-functional responsivenessDuration of Feedback and Performance Review:Day-to-day operational feedback, weekly review by Service Manager, monthly performance review, and quarterly formal development feedback.

1. COMPANY CULTURE:

Company Background: PressureJet Systems Pvt. Ltd. is a proudly Indian engineering company founded in 1996, specializing in high-pressure reciprocating plunger pumps and integrated high-pressure systems for demanding industrial applications. The organization combines engineering depth, precision manufacturing, and long-term customer support orientation.Company Achievement:

Trusted by customers across India and international markets for reliable high-pressure pumping solutions, PressureJet has evolved from a specialized pump manufacturer into a respected industrial solution provider with strong application knowledge and engineering credibility.Recognition and Reward Program:

Performance-driven recognition based on ownership, discipline, problem solving, customer appreciation, service excellence, and contribution to organizational improvement.Unique Company Traditions and Events:

Regular review meetings, learning-oriented discussions, organizational development activities, and opportunities to contribute to SOPs, knowledge sharing, and improvement initiatives.Work Life Integration:

PressureJet follows a freedom-with-responsibility philosophy where outcomes, accountability, and professional discipline matter more than mere attendance.Team Dynamic:

Cross-functional collaboration between service, sales, design, production, accounts, and dispatch to solve real industrial problems and support customers effectively.Flexible Work Arrangements:

Structured flexibility within a defined office window and mandatory core collaboration hours, supported by a five-day model for most weeks as per company policy.Diversity and Inclusion:

The company values meritocracy, respect, equal opportunity, and contribution-focused growth for individuals from diverse backgrounds who demonstrate capability and accountability.Environmental Sustainability:

PressureJet supports efficient, durable industrial solutions and disciplined engineering practices that reduce waste, improve equipment life, and strengthen responsible industrial performance.Social Responsibility Initiatives:

By promoting Indian engineering capability, domestic manufacturing strength, and professional employment, the company contributes to industrial self-reliance and nation-building.Industry Trends:

Growing demand for reliable after-sales support, faster complaint response, lifecycle service, and application-specific high-pressure system expertise in industrial markets.Sustainable Practices:

Continuous improvement, robust process discipline, skill development, preventive maintenance orientation, and long-term customer support that protects equipment life and service quality.

1. OPPORTUNITY FOR GROWTH:

Growth OpportunitySkillYearCompensationProfessional DevelopmentTechnical troubleshooting depth, commissioning excellence, customer handling, RCA, and documentation disciplineYear 1 to 2Skill growth, broader service exposure, structured feedback, and performance-linked increments as per policyCareer Progression OpportunityProgression toward Senior Service Engineer / Service Coordinator / Specialist roles based on capability and consistencyYear 2 to 4Higher responsibility, role progression, and increased technical-commercial exposureEmployee Wellness ProgramsSupportive work culture, planned off Saturdays as per policy, and professional balance through responsible flexibilityOngoingWork-life integration and long-term professional sustainabilityInnovationOpportunity to contribute service learnings, recurring failure insights, SOP improvements, and product feedbackOngoingRecognition for practical improvement ideas and stronger cross-functional visibilityMentorship OpportunityLearning from senior service leaders, design, and manufacturing teams on product behaviour and field problem solvingYear 1 onwardFaster technical maturity and better readiness for higher responsibilityTraining and Development BudgetNon-financial development support, learning opportunities, and capability-building investment by the organization
1. BENEFITS AND PERKS:

AllowanceTravel, stay, daily allowance, and approved service-related reimbursements as per company policy and assignment requirements.Travelling FacilityOfficial travel arrangements / reimbursements for customer visits, service assignments, and approved field work as per policy.
1. CONTACT INFORMATION:

Contact Person NameHR DepartmentContact Number6352924655Email [email protected] AddressPressureJet Systems Pvt. Ltd., B-Block, Krish Cubical, Off Sindhu Bhavan Road, Thaltej, Ahmedabad, GujaratBranch Office AddressAhmedabad manufacturing / service support location and customer sites as applicable to service operations

📌 Service Engineer (Ahmedabad)
🏢 PressureJet Systems
📍 Ahmedabad